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FAQ

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Where are you located?

We are currently an online company and do not have a physical office.However, you can always find us at Carrizalillo Beach!

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What about travel insurance?

Travel insurance is mandatory for our trips. All of our cars and boats are insured.

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What is your refund policy?

For a full refund, cancel at least 24 hours in advance of the start day of the experience.

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Do you handle custom itineraries?

If you have a special request for your group, we will be happy to tailor an itinerary to match your specifications. We require a minimum of 4 people to customize an itinerary. We will help you build it from the ground up at a price that’s a lot more affordable than you might think. Contact us with detailed request and we will do our best to accommodate you.

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What’s the inclement weather policy?

Depending on the weather. You will get a full refund in foul weather orexpected to show up on light rain.

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Is transportation included from our hotel/Airb&b?

Absolutely! Transportation is included both ways as long as you are inPuerto Escondido!

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What if we are outside of Puerto Escondido?

We can pick you up but an additional transportation fee will be made depending on your location.

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What should I bring?

We will get into more details for each tour, but we always recommend bringing sunscreen if it’s a day tour and repellent for the evening tours. Try to purchase biodegradable products please if possible! We can always make a difference!

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What if we are outside of Puerto Escondido?

We can pick you up but an additional transportation fee will be made depending on your location.

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